HAY Candle – Twist – Grey Beige

Delivery Prices:

• Free 2-4 Day Delivery over £99
• Standard 2-4 Day Delivery - £4.50
• Next Day Delivery - Order before 1pm Monday to Friday - £6.50

Delivery Times: 

All items are available for next day or standard 2-4 business day delivery, with orders dispatched Monday to Friday (excluding Bank Holidays).

 

Christmas Returns Policy:

All orders placed between 22 November - 31 December are valid for return or exchange up until 15th January 2024. To return an item, please follow the instructions below. Outside of this period we have a 14 day returns policy.

How do I exchange an item for another size?

If you would like to exchange for another size, just follow the exchange instructions.

How to I return an order?

To return an item to us, simply follow the below instructions.

Package up the items you wish to return: You can use reuse our packaging or, if you no longer have it, package it up in a suitable bag or box. Please make sure all items are in saleable condition with their original packaging and tags attached. Items such as shoe boxes or homeware items should be sent in a box, as we will not be able to issue a refund if the items or packaging is damaged in the post. Please do not write on or damage any packaging that is necessary for resale, as this will void your return. Any items returned that are deemed unsaleable will be automatically returned to the original shipping address.

Include your order number in the parcel: Please include a print out of your order confirmation or a handwritten note with your order number. We will be unable to identify your return if this is missing.

Seal up and post to our returns address at the bottom of this page with your courier of choice: You can use any service you wish, but we always recommend using a tracked option to make sure it reaches us safely. 

We do not offer free returns, you are responsible for the cost of sending the item back.

We accept return of all items except for made to order items, publications, underwear, and perishable items such as chocolate.

How long to refunds take?

Once received back, we aim to process all returns within 10 business days. Once your refund has been issued you will receive an email from us confirming the details. Times vary for the funds to reach your bank account, depending on your payment method and the bank you use, but you can generally expect to see the funds within 3-7 business days of your refund being issued.

Made to order and custom items:

'Made to order' products are purchased by HUH. Store from the manufacturer at the customers request. These items are designated as ‘Bespoke and customised goods’ under the Consumer Rights Act 2015 and are exempt from cancellation and refund rights.

All 'made to order' products are subject to the supplier's lead-time guidance. The lead-times stated on product pages are estimated, based on the supplier's manufacturing and shipping times at the time of purchase. While the lead-time will be accurate in the vast majority of cases, occasionally there are circumstances that can lead to delays with orders. In this case, we will endeavour to contact you and keep you informed with an updated lead-time.

Returns Address:

HUH. Store Returns
Unit 21a Barton Business Park
New Dover Road
CANTERBURY
CT1 3AA