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Free Return & Refund Policy

How do I exchange an item for another size?

You have 60 days to decide if an is right for you. If you would like to exchange for another size, just follow the exchange instructions here.

How to I return an order?

We have 60 day returns policy and postage is free for UK customers. To return an item to us, simply follow the below instructions.

  • Package up the items you wish to return: You can use reuse our packaging or, if you no longer have it, package it up in a suitable bag or box. Please make sure all items are in saleable condition with their original packaging and tags. Items such as shoe boxes or homeware items should be sent in a box as we may not be able to issue a refund if the items or packaging is damaged in the post.
  • Include your packing slip in the parcel: If you no longer have the packing slip, please include a print out of your order confirmation. We cannot issue your return if this is missing.
  • Seal up and stick on your free returns label: If you’re missing your free 48 Royal Mail label, please email us and we can send you on to print out. You are welcome to send with another service but we will not be able to reimburse any postage costs.
  • Drop off at your local Post Office: Simply drop off and scan in the parcel at your local Post Office. Remember to keep hold of your proof of postage, which will include the tracking number. If you’re an international customer, you can choose any postal service you wish, but we recommend using a tracked option to make sure it reaches us safely.
  • As soon as we receive unpack your return, we’ll email you confirming the refund.

  • How long to refunds take?

    Once received back, we aim to process all returns within 3 business days. Once your refund has been issued you will receive an email from us confirming the details. Times vary for the funds to reach your bank account, depending on your payment method and the bank you use, but you can generally expect to see the funds within 1-3 business days of your refund being issued.

    Returns Address:

    HUH. Store
    PO Box 1158
    Canterbury
    CT1 9PQ

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