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Return & Refund Policy

How do I exchange an item for another size?

You have 14 days to decide if an item is right for you after taking delivery. If you would like to exchange for another size, just follow the exchange instructions.

How to I return an order?

We have 14 day returns policy. To return an item to us, simply follow the below instructions.

  • Package up the items you wish to return: You can use reuse our packaging or, if you no longer have it, package it up in a suitable bag or box. Please make sure all items are in saleable condition with their original packaging and tags attached. Items such as shoe boxes or homeware items should be sent in a box, as we will not be able to issue a refund if the items or packaging is damaged in the post. Any items returned that are deemed unsaleable will be automatically returned to the original shipping address.
  • Include your packing slip in the parcel: If you no longer have the packing slip, please include a print out of your order confirmation. We cannot issue your return if this is missing.
  • Seal up and post to our returns address (at the bottom of this page) with your courier of choice: You can use any service you wish, but we always recommend using a tracked option to make sure it reaches us safely.  Please ensure the courier you select is able to deliver to PO Boxes to avoid your order being returned to sender.
  • We accept return of all items except for publications and perishable items such as chocolate

  • International returns:

    We have the same 14 day returns policy for international returns. Please ensure the courier you select is able to deliver to PO Boxes to avoid your order being returned to sender.

    How long to refunds take?

    Once received back, we aim to process all returns within 10 business days. Once your refund has been issued you will receive an email from us confirming the details. Times vary for the funds to reach your bank account, depending on your payment method and the bank you use, but you can generally expect to see the funds within 1-3 business days of your refund being issued.

    Returns Address:

    HUH. Store
    PO Box 1158
    Canterbury
    CT1 9PQ

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